Air Astana Corporate Office and Headquarters Address


Address: 4A Zakarpatskaya street Almaty

Country: Kazakhstan

Zip Code- 050039

Contact: 8-800-080-5353

Contact Airline: +1-833-571-0029

Air Astana is one of the best airlines that deliver smiles across to all travel lovers. The airline is considered as one of the best airlines that trust in delivering smiles without harming the financial growth of passengers. To minimize the hassle of passengers, they built Air Astana Corporate Offices across the world. From the corporate offices, the airline offers a charter air transport facility and freight services to 150+ destinations around the globe.

Where Is Air Astana Corporate Office and Headquarters?

  • Headquarters: Almaty, Kazakhstan
  • Customer service: 8-800-080-5353

What Mediums are Available to Interact with Officials?

The flag carrier of Kazakhstan operates various customer service numbers to assist passengers. Some of the important numbers are mentioned below:-

For Scheduling Journey and Information about the Air Astana Flights:- 

8-800-080-5353:- The number is operated round the clock and seven days a week. You do not need to pay any calling charges as the number is Toll-free inside the boundary.

However, the airline operates various other numbers according to the location of passengers. To gain more information about the Air Astana Corporate Office number according to your location, you need to implement the following mentioned steps:-

  • Use the link: and be on the contact page of Air Astana.
  • Choose your Country or Region and tap on the GO tab.
  • For example:- If you choose your Country then the following information will be displayed on your screen:-
  • Air Astana Reservations Toll-Free number: 8-800-080-5353
  • Hours of Operation
    • 6:00 am to 10:00 pm (CST)
    • 7:00 am to 11:00 pm (EST)
    • 4:00 am to 8:00 pm (PST)
    • 12:00 pm to 4:00 am (GMT – UTC)

With the above presented information, you can contact the officials and gain solutions to your respective concerns.

For Delayed or Damaged Baggage Inquiry:-

  • 8-800-080-5353:- It is a toll-free number, kept operational throughout the year, however, this number is only available in and the U.S.

Note: – Always communicate with the officials within the same day of baggage loss. The respective team will take necessary action and will try to set a meet up of you and your bag within the next three days.

Air Astana Corporate Office Email

You can also reach the officials through the Email address. For that, you need to be on the contact us section of Air Astana and implement the following presented steps:-

  • On the Air Astana contact us page, you need to look for the Send Us an Email link.
  • When you get the link, simply click on it or use the link to be on the Let Us Know page.
  • On the Let Us Know page, you need to fill in the passenger information page. The information need to present in the following manner:-
    1. Are you contacting us on behalf of another person?
    2. Are you contacting us on behalf of another person? No
    3. Are you contacting us on behalf of another person? Yes
  • Primary Passenger
    1. Email Address
    2. Confirm Email Address
    3. Frequent Flyer Number
    4. This concerns service for a passenger with a disability
    5. This concerns service for a youth (12-17) traveling alone or an unaccompanied minor
    6. Permanent Mailing Address
    7. Including Street and Apt or PO Box
    8. City
    9. Province/State
    10. Postal/Zip Code
    11. Country/Region
    12. Primary Phone No.
    13. Alternate Phone No.
    14. Frequent Flyer Number      
    15. Title    Last Name    
    16. First Name     Mailing Address (Street and Apt or PO Box)     
    17. City     Province/State         
    18. Postal/Zip Code       
    19. Country/Region       
    20. Email Address
  • Fill the above field and review the information and tap on the Next tab.
  • Input all the required information and register your request. Once you present the information, your request will be updated on the system.

Air Astana Social Accounts

You can easily register your complaints through other Social Media accounts too. The airline company also develops mobile applications for iOS and Android. 

Air Astana Corporate Office List

  • Almaty, Kazakhstan

FAQs Associated with the Air Astana Corporate Office

The Air Astana Corporate Office Customer Service Numbers are unreachable on weekends for the following reasons:-

  • As per the new airline protocol, Air Astana is following low volume shifts, so you may face issues while contacting experts through the Air Astana Corporate Office Customer Service Numbers.
  • In some regions of the globe, the Air Astana Corporate Office Customer Service Number 8-800-080-5353 is kept unserviceable on weekends.

Yes. Air Astana Corporate Help Desk is still operational on Thanksgiving Day as they believe in delivering smiles and diminishing the hassle of each loyal passenger. However, in some parts of the world the help desk is not in the operation of national holidays, so before reaching the Air Astana Corporate Office always check the timing and book an appointment in advance.

To make a cancellation over the call, a passenger needs to implement the following steps:-

  • Dial the Air Astana Corporate Office Customer Service Number 8-800-080-5353, set the language, enter the ID number(confirmation code).
  • Next, the system will ask the passenger to select the reason for the call. Listen to the automated command and select the cancellation option from the available dropdown.
  • The available agent will assist the passenger and help him or her to cancel their scheduled journey quite effortlessly.

To communicate with experts, a passenger has multiple mediums, some are mentioned below:-

  • By visiting the Air Astana Corporate Office(nearby).
  • Through the Air Astana Corporate Office Customer Service Number (as per location).
  • For tech enthusiasts, the airline offers a live chat facility that helps the passenger to communicate with officials instantly.

Yes. The Air Astana corporate office phone number 8-800-080-5353 is operated in both English and French languages.

0 thoughts on “Air Astana Corporate Office and Headquarters Address

  • Dear Sir,

    I booked a ticket to Beijing but have a layover and local flight in Kazakhstan I have arrived at check in and informed I needed to prepare a visa in the country . Please help what do I do. I also called at Air Astana Corporate Office Number but they can’t help me.

  • Hello Sir,
    Please help for cancellation of my tickets booking holiday stopover in Almaty. I’ve sent an email to Air Astana Headquarters Email in this regard but they didn’t reply.

  • Hi Team,

    I am traveling to Russia Moscow via Almaty and Nur Sultan via Air Astana flights. My layover is for 18 hours in Almaty and 6 hours in Astana. Can I see both Almaty and Astana by exiting airport and availing the 72 hour program that Air Astana offers for Indian citizens? I did call at Air Astana Headquarters Number, they didn’t pick up.

    Thank you!


  • I have been calling at Air Astana Headquarters Number to ask for my refund but noone gives me a proper information. Im really saddened by your services. Please help!!

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